Thank you for shopping with Huili Electronic Commerce (Sheyang) Co., Ltd. We value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we are here to help.
🔄 Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 14 days of the delivery date.
- Products must be unused, unwashed, and in original packaging with all tags attached.
- Footwear must be tried on indoors and returned in the original shoebox.
Note: Final sale, clearance, or discounted items are not eligible for return unless defective.
🔁 Exchanges
- We accept exchanges only for size or item defects.
- If the item you want is out of stock, we will issue a refund instead.
❗ Non-Returnable Items
- Underwear and innerwear
- Customized or personalized items
- Items without original tags or packaging
- Items showing obvious signs of use or damage
📩 How to Initiate a Return or Exchange
To start a return or exchange:
- Contact us at help@huilielectronic.site with your order number and reason for return.
- We will reply with return instructions and the appropriate return address.
- You are responsible for return shipping costs, unless the item was defective or incorrect.
💸 Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be issued to your original payment method within 7–14 business days.
- Original shipping charges are non-refundable.
🛑 Late or Missing Refunds
If you haven’t received your refund after 14 business days:
- Check your bank account or credit card statement.
- Contact your payment provider—it may take additional time before your refund is posted.
- If you still have issues, please email us at help@huilielectronic.site.
📞 Contact Us
If you have any questions about this policy or need help with a return:
Huili Electronic Commerce (Sheyang) Co., Ltd
📧 Email: help@huilielectronic.site
📞 Phone: +16,678,003,133